Refund policy

Non-Refundable Custom Design

Since your custom designed gown will be made specifically for you, and only you, we cannot refund any portion of your payment or accommodate exchanges.
Once your design has been approved or submitted with changes, any additional changes requiring pattern or design modifications may be subject to an additional labor fee. Complimentary changes are permitted until the mock dress fitting is complete (Haute Custom) or order is placed with factory.

Out of Town Orders:
All individual measurements are the sole responsibility of each Natalie Harris Design customer. We strongly recommend that you have your measurements taken by a professional seamstress, tailor or alterations specialist, for better accuracy of your individual measurements. If your gown was made in the measurements provided and your gown does not fit, Natalie Harris Design is not responsible for wrongly given or changed measurements. Natalie Harris Design is also not responsible for alterations costs associated with inaccurate measurements provided or changed measurements. Minor alterations with your own local tailor may be necessary, and are the customer’s responsibility. (A Preferred Tailor list is available upon request.)

Returns
Natalie Harris Design is willing to return merchandise based on a defect* only.
We closely inspect every piece of merchandise before delivery, and all merchandise that is ordered is in brand new condition. If you feel your merchandise is defective, you must contact us within 3 days after you receive your order. If our staff finds that the merchandise is damaged or defective, we will communicate the best available option for repair or replacement dependent on a case by case basis. If we find that the merchandise is not defective in any way or has been worn, altered or misused, then the merchandise will be shipped back to you. Natalie Harris Design will incur shipping charges on damaged or defective merchandise, and will reimburse their customers if supplied with the proper shipping receipts.

Natalie Harris Design will not incur shipping or insurance charges on merchandise that is found to be damaged, worn, altered or misused by the customer, and will charge the credit card information on file for those fees. Natalie Harris Design must enforce a strict no exchange, no refund, and no return policy. Should you return your gown without verbal and/or written authorization to do so, and there is not a defect*, you will still be obligated to pay the full purchase price of the gown. Refusal or non-deliverable merchandise will also be subject to the full purchase price.

* Defect definition: The gown has been damaged in production, ie faulty sewn hems coming undone or blemish marks shown on gown only. Styles of fabrics, size, color, or length of the gown are not considered manufacturer defects and have acceptable variable ranges.