Terms of service

RENEGADE SPECIAL ORDER TERMS OF SALE

"Renegade Custom Design" or "Renegade Custom Bridal" is a division of Natalie Harris Design, LLC (hereafter called “Natalie Harris Design”).

POLICIES & PROCEDURES

A) Payment

Production will not begin until measurements and initial investment are provided.  Labor and material costs associated with patternmaking, sourcing and ordering materials for custom designs necessitates this investment, referenced hereafter as the “production investment." 

Cost increases in labor or materials are possible and delivery timeline are subject to change. 

Upon completion of your gown, we will verify that the order is correct, review quality control details, then arrange for shipment, delivery, or pickup. 

Approximate delivery times on custom made and/or customer designed gowns will be approximately 5 months, after submission of our order to our production team. Delivery times are based on the time of year, time of the month, and availability of fabrics and materials. 

We do offer Expedited/Rush Orders for an additional charge.

B) Non-Refundable Custom Design  

Because your custom designed gown will be made specifically for you, and only you, we cannot refund any portion of your payment or accommodate exchanges. 

Out of Town Orders:  
All individual measurements are the sole responsibility of each Natalie Harris Design customer. We strongly recommend that you have your measurements taken by a professional seamstress, tailor or alterations specialist, for better accuracy of your individual measurements. If your gown was made in the measurements provided and your gown does not fit, Natalie Harris Design is not responsible for wrongly given or changed measurements. Natalie Harris Design is also not responsible for alterations costs associated with inaccurate measurements provided or changed measurements. Minor alterations with your own local tailor may be necessary, and are the customer’s responsibility.  (A Preferred Tailor list is available upon request.)

C) Returns

Natalie Harris Design is willing to return merchandise based on a defect* only. We closely inspect every piece of merchandise before delivery, and all merchandise that is ordered is in brand new condition. If you feel your merchandise is defective, you must contact us within 3 days after you receive your order. If our staff finds that the merchandise is damaged or defective, we will communicate the best available option for repair or replacement dependent on a case by case basis. If we find that the merchandise is not defective in any way or has been worn, altered or misused, then the merchandise will be shipped back to you. Natalie Harris Design will incur shipping charges on damaged or defective merchandise, and will reimburse their customers if supplied with the proper shipping receipts. 

Natalie Harris Design will not incur shipping or insurance charges on merchandise that is found to be damaged, worn, altered or misused by the customer, and will charge the credit card information on file for those fees. Natalie Harris Design must enforce a strict no exchange, no refund, and no return policy. Should you return your gown without verbal and/or written authorization to do so, and there is not a defect*, you will still be obligated to pay the full purchase price of the gown. Refusal or non-deliverable merchandise will also be subject to the full purchase price.  

* Defect definition: The gown has been damaged in production, ie faulty sewn hems coming undone or blemish marks shown on gown only. Styles of fabrics, size, color, or length of the gown are not considered manufacturer defects and have acceptable variable ranges.

D) Cancellations

We do NOT accept cancellations on specialty ordered gowns, special measurement gowns, veils, bridesmaid gowns, flower girl gowns, evening and prom gowns, mother of the bride gowns, nor accessories. 

All other charges are non-refundable including shipping, insurance, and any transaction fees.  As Natalie Harris Design provides custom design services, we do not have an outlet available to redistribute your garment.  Our team's labor and opportunity cost associated with our production calendar must be honored.

E) Liability

Liability by Natalie Harris Design for any order shall be limited to no greater than the purchase price.  Liability by Natalie Harris Design for any materials supplied shall be limited to no greater than the current market replacement value.  

F) Project Update Opt-In
Customers of some of our services and products agree to receive automated SMS and/or updates related to their project status.  Usage fees may apply.  Message quantity may vary.