How long does it take to receive my order?
Delivery times may vary per style. Made-to-order bridal & formal typically takes 3-5 months for delivery. All styles from the Renegade collections are made-to-order unless shown as clearance. Expedited/rush orders are also available, and can be placed for an extra fee. We never want to miss the opportunity to create an incredibly inspired design. If you are considering losing weight, budgeting, etc, please...still contact us early! We will advise the best course of action for you specifically.
Many Damsel White Label styles are suitable for minor customizations. Contact us for questions regarding special length, fabric changes, minor pattern changes, and more.
Do you accept returns?
As is customary with bridal, formal, special occasion and custom apparel, we maintain a "All Sales Final" policy. We make only one exception to this rule; an even exchange may be given for manufactured defects only. All merchandise is inspected prior to delivery. In this rare occasion, the client must contact us for return authorization within 2 days of receiving the gown. Prompt return is of utmost importance so we can correct the issue as soon as possible. Standard delivery times may apply. Once you have obtained a return authorization from us, you have 5 business days to return the merchandise which must be in brand new condition. Merchandise that is not returned in the condition it was sent will not be returnable and will be billed at full purchase price. All returned packages must have a return authorization number on them. Exchanges/Refunds must be requested within 2 days of receiving gown. An RA or return authorization # is required. No returns are accepted without the RA #. All returns must be unworn, unaltered with original hangtags intact. Items must not have any tears, smells, or stains. Natalie Harris Design reserves the right to approve or refuse any item returned that does not meet the requirements above. Refunds will be made in the payment form received.
Retailer Referral Policy
Renegade believes in the importance of expert service as a part of your wedding gown selection, ordering, and fitting. It is our preference that you work with our retailers, if one is within your area.